Snowy Mountains, NSW
Perisher
Official role guide distinguishes in-resort guest services and customer-service support. Follow its recruitment portal for applications; role descriptions do not establish a current vacancy.
AUSTRALIA · JOB GUIDE
Ski resort guest services jobs in Australia
Guest services helps visitors understand passes, bookings, access and the resort day. Some positions are desk-based; others involve queues and outdoor information points. You do not need to turn the application into a story about your skiing ambitions: useful customer-service examples show how you would help guests.
Illustrative photo
This could suit you if…
You enjoy customer service and want to spend a season around mountain life.
The trade-offs
Peak visitor times are working times. Seasonal housing, transport and the employer’s dates matter as much as access to the slopes.
What does the work involve?
Answer questions, check booking details and explain products within the resort’s procedures. Resolve straightforward issues and refer refunds, complex pass problems or safety concerns to the authorised team.
Support arrivals and busy queues, communicate changes and maintain clear handovers. Outdoor hosts and in-resort teams may work in cold or wet conditions while dealing with visitors who are tired or unfamiliar with the mountain.
Will it fit my trip?
Secure accommodation and a reliable commute alongside the job offer. Staff housing, a season pass or transport support should be confirmed for your position, not inferred from a general benefits page.
Check required footwear and weather gear before buying. A desk uniform and outdoor host kit may differ considerably, and some equipment may be provided.
Build a plan for rest, meals and transport on early starts. Time on the mountain fits around the roster; confirm days off and shift patterns instead of assuming every afternoon is free.
What do I need before applying?
Check the specific position’s experience, work-right and seasonal availability requirements. Guest services, lift operation, patrol, instruction and equipment fitting are distinct jobs with different training needs.
Indoor reservations and outdoor guest services offer different working conditions. Children’s programmes, driving and specialist mountain roles have additional requirements beyond general customer service.
Training for this role
Learn the work on site
Resort induction covers booking or ticket systems, guest information and local emergency procedures. Customer-facing guest-services work is different from instructing skiing or operating specialist equipment.
Companies and application routes
Direct employer and agency application routes, checked 17 October 2026.
Thredbo, NSW
Thredbo
Official careers route covers winter, summer and year-round teams. The recruitment guidance requests two referees; check current intake and the terms of the specific role.
Mt Buller, VIC
Mt Buller — resort employers
Official resort jobs directory covering separate mountain businesses. Applications go to the selected operator, not to every business on the mountain.
How do I put together a good application?
Explain an example of keeping a queue calm, handling a disappointed customer or learning a booking system. Give a realistic arrival date and how much of the advertised season you can work.
Apply through the resort’s official recruitment portal and monitor the next intake. Published opening dates from an earlier winter should not be treated as a promise for the coming season.
What can you earn?
Under the Alpine Resorts Award, reception and reservations are Level 2 examples. Hotel reception or reservations with more than three years’ similar experience can fall at Level 3.
| Resort worker classification | Adult casual / hour |
|---|---|
| Level 1 | $33.05 |
| Level 2 — reception / reservations | $33.85 |
| Level 3 — experienced reception / reservations | $34.99 |
Ordinary-hour minimums from 1 July 2026; casual loading included, before tax and excluding super. These apply to employees covered by the Alpine Resorts Award. An independent café, hotel or shop in the same village may use another award. Housing charges are separate from these wages.
Sources and further reading
Fair Work Alpine Resorts Award coverage
Sources checked 17 October 2026.
Mt Buller — resort employers — official recruitment · checked 17 October 2026